Got A Question?

Got A Question?

Answers to questions we receive frequently can be found under the Service faqs. If you are not able to find the answer you need please contact the service intelligence centre where our experienced team will be happy to help you.  

Intelligence Centre

For sexual health specific questions and advice.  The centre is open between Mon to Fri 8 am and 8 pm, Sat 8 am to 1 pm. 

0300 003 1212

Or alternatively, submit your question using the online form below

Online Form

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Customer Services

For general questions, compliments, complaints or to share your experience with us. Please note that customer services cannot respond directly to any clinical questions,please contact the service Intelligence Centre in this case.

Write to:

Customer Service Team, Provide Corporate Office, 900 The Crescent, Colchester Business Park, Colchester, Essex CO4 9YQ.

Media Enquiries

For non-clinical media enquiries only please contact our marketing team on:

Want To Give More Regular Feedback?

We run Customer Engagement groups giving people the chance to give their views on our services. If you’d like to be involved in these, please email us at:

Call your email “Customer Engagement Group” and include your name and a contact telephone number.

We will be in touch.